Top 10 Fixes for Quake Live Crashes, Fatal Errors, Code 2738, Launcher, Resolution DPI, Black Screen, Missing DLL



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The much expected Quake Live is finally released for Steam. Below is a trouble shooting guide to help deal with common Quake Live crash problems. Before going through this guide, ensure your gaming machine meets all the system requirements and is malware free.

Top 10 Fixes for Quake Live Crashes, Fatal Errors, Code 2738, Launcher, Resolution DPI, Black Screen, Missing DLL

1) Code Error 2738

  1. To fix this error simply Run Command Prompt as administrator then for 32 bit windows users, type
    cd %WINDIR%system32
    regsvr32 vbscript.dll
  2. For 62 bit windows users type:
    cd %WINDIR%syswow64
    regsvr32 vbscript.dll

After getting the success dialog, restart the game.

2) All players look the same in a green keel.

This can be resolved by simply changing the force enemy model to NO in the game settings. The problem can also be fixed in the console by typing clearcvar cg_forceEnemyModel.

3) Quake Live launcher crash.

This error can be fixed in several ways:

  • Reinstalling the game launcher on top of an existing install to trigger repair of files in case corrupted.
  • Ensuring that your machine has all the latest Microsoft visual C++ prerequisites installed
  • Ensuring your Direct X is up to date.
  • Reinstall the gfx drivers

4) Resolution Issue standalone Client DPI.

There are severalto deal with this menace. The first procedure is best for lower versions of windows i.e. windows 7, 2k, XP.:

You need to run regedit then navigate to

[HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionAppCompatFlags|Layers]

Create a REG_SZ with a value name of C;Program Files (x86)Quake LiveLauncher.exe and finally add the value data as HIGHDPIAWARE

The second method is best suitable for Windows 8 and 8.1.:

Right click on the ‘exe’ file and select properties then ensure the tick box beside “Disable display scaling on High DPI settings” is ticked.

5) Quake Live Fatal Error: An instance already running. Please close this web page.

This error message can be corrected by closing all the running programs including QLDT and QLPrism. Then clear all cache and restart your PC. Note that logging off doesn’t do the trick, you need to restart.

6) Quake Live Fatal Error: Core extraction failed

There are several methods to deal with this error:

  1. Close all programs and restart your computer.
  2. If the first option doesn’t work, locate and delete all your pk3 files. They are located at C;Users[Your user account]AppDataLocalLowid Softwarequakelivebaseq3.

7) Error encountered while installing Quake Live: Error reading from the file: c:ProgramDataid SoftwareQuakeLiveiecleanup.vbs

This error has several fixes:

  1. Restart PC and try using different browsers.
  2. If option above fails, make a folder called C:temp and make a new folder inside it called install. Save QuakeLiveNP.msi (located in the QLive site) to C:temp then close your browser. Open command prompt and type” msiexec /a C:tempQuakeLiveNP.msi /qb TARGETDIR=C: tempinstall”. From the bunch of files that appear, copy the files pbsvc.exe, npquakezero.dll and npcleanup.vbs. Paste the files to C:ProgramDataid SoftwareQuakeLive and allow overwrite. Run npcleanop.vbs and restart your PC.

8) Black or Grey screen appearing.

Open your Quake Live Config Folder and open qzconfig. Navigate to r_mode and choose an integer that represents the resolution in use.

9) D3DDX11_42.dll is missing.

To fix this error, you must ensure that your machine has the latest Microsoft visual prerequisites and the latest version of Direct X. If all these are in order, reinstall the game and run the game.

10) XAPOFX1_3.dll is missing.

Ensure that all the Microsoft visuals and frameworks are in place and that your display graphic drivers are up to date.

Feel free to drop your comments and queries related to Quake Live crash below.


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  • Alden

    I can’t find the config folder for quake live also my problem is I see a white screen then it changes to black on start up. Really annoying since I was looking forward to playing it.

    • Skully

      the config folder is the folder with a whole bunch of numbers then there is another folder, open that then open qzconfig in notepad++

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  • pochahontas

    can you explain the black screen error step by step? i cant find config folder.there are only uninstall,launcher,redist files in C:/Program Files/ Quake Live file.