Top 10 Fixes for Borderlands: The Pre-Sequel Crashes, Errors, Invisible Mouse, Black Screen, Stuck Play, PhysX, Stuttering, FPS, Lag, Boss Zone, Linux SHiFT Authentication, NPC Stuck



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Borderlands: The Pre-Sequel has got somewhat positive reviews but like any other PC game has its fair share of bugs and issues that you may encounter during installation, setup or gameplay. However, before we start to guide you to troubleshoot them, please check your PC meets minimum system requirements for the game.

Top 10 Fixes for Borderlands: The Pre-Sequel Crashes, Errors, Invisible Mouse, Black Screen, Stuck Play, PhysX, Stuttering, FPS, Lag, Boss Zone, Linux SHiFT Authentication, NPC Stuck

1. Hidden Mouse Cursor – Mouse Doesn’t Show Up in Borderlands: The Pre-Sequel:

If your mouse cursor is nowhere to be seen on the menu screen, you probably have a gamepad plugged into your PC. Unplugging the gamepad will solve the issue.

2. Black Screen when Launching Borderlands: The Pre-Sequel:

If a Black Screen sustains after launching Borderlands: the Pre-Sequel, follow this guide

  1. Integrity of Game Cache on Steam (right-click the game > Properties > Local Files > Verify Cache).
  2. Update to latest beta drivers for your graphic card.
  3. Consider disabling CrossFire/SLI and running the game on a single GPU instead

3. Game Stuck at Play Button Fix:

If you are stuck at menu screen and can’t pass the play button, try re-installing Direct X and re-launching the game from the game’s folder.

4. FPS Drops, Low FPS, & Lag Fix:

If your machine meets the recommended system requirements and you are still experiencing Lag and/or low FPS, consider updating your GPU Drivers. Also close down third party software like Fraps.

5. Stuttering Fix:

Once again, check if your GPU drivers are up-to-date. If issue still persists, go to the options menu and set FPS to uncapped. You can also work around other settings in the menu to see if it improves performance.

6. PhysX Not Working Fix:

You won’t truly know the difference about, if PhysX is working or not, until you’ve secured some rocket launchers. First of all make sure you are using a compatible nVidia Graphic Card to enjoy this feature. Secondly, a clean re-install of GPU drivers might help.

7. Crashes Randomly Fix

There haven’t been any noticeable reports about random crashes in Borderlands: The Pre-Sequel. However, if you are one of the rare players to experience it, install all the installers in the ‘redist’ folder in your game’s directory. Make sure that you restart your computer after the installation is done.

8. Boss Zone Bug fix:

If the gate leading to a boss won’t open and asks you to wait for the other players to arrive even if you are playing single player, try wiping all enemies in the area and then attempt opening the gate.

9. NPCs Stuck or Disappeared in the game:

If NPC you are escorting get stuck in an object, e.g. elevator or disappears, and re-launching the game is not much of a help, killing your character in the game and re-spawning will get the NPC unstuck or re-drawn.

10. Linux Shift Authentication Fix

Borderlands 2 had this issue and seems like it has persisted in the Pre-Sequel as well. In order to fix it, add the following command line in launch options:

SSL_CERT_DIR=”/etc/ssl/certs” %command%

Restart and it should work.

These are currently the 10 most discussed and popular issues and fixes on Internet for Borderlands: The Pre-Sequel. If you find any other issue with the game, do share with us in comments. We might help you in resolving it.


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  • Nick

    I bought borderlands pre sequal for ps3. It starts with the 2k advertising screens but as soon as the game starts loading, the screen freezes. Well the whole ps3 freezes. Tried everything and the os is the latest. How do I get the game to load to play?

    • Dirk

      Unless someone is having the exact same problem you need to provide far more information in order for people to assist you. For example: Is the game a digital download (this is a full install) or disc? Is it fully installed or a minimum installation? Have you tried clearing your PS3 cache? How much free space does the PS3 hard drive have available? Has the game ever successfully loaded or is this the first time you tried to play the game? If you have already played the game you could have a corrupt save file. Have you tried to remove the game and re-install it? Details about your PS3 (what version is it, etc) — I don’t have this game. Additional things you may try to look at – Do you know if you are having trouble accessing PSN when you try to run Borderlands: the Pre-Sequel? On the PS3 forum for this game someone was having this issue, but it appeared tied to problem with PSN.

  • Kelvin

    I have a similar issue regarding the black screen but on PC. Load in no problem, I’ll be able to play for a good half hour before my screen turns black and the screen says “HDMI no signal”

  • Kristian

    I can’t play any borderlands at all, tried to open borderlands 2, and the pre sequal for PC, my computer have everything in recommended specs, but still i get 30 fps in the loading screens from 2k, but as soon as i get to the screen [press any button to continue] my game just goes to 1-7 fps and my screen freezes for 1 sec, then comes back, no matter what setting i have set it 2, even if i had no other things running in the background, such as skype, fraps, chrome.
    Can anyone help me? i would really appreciate it.

  • Bob Dobbs

    #7 is a lie. There are lots and lots of complaints about the unfixable random crashes.

  • vash_ts

    I get the (0xc0000142) error the moment I try to start the game.
    It annoys me because I could play borderlands 2 with no troubles

  • Jacob

    I updated directX and I tried to run the game from the game folder,but I still can’t get passed the play button

  • Demon

    Here is my issue. The game freezes the entire computer system to the point where I have to press the power button to restart it. Now I know what many will say and that is. Oh hardware problem but I doubt that because I play a game that pushes the computer to its peak and can play that game for many hours. Unsure what is causing it but I know its not a hardware problem and its not a overheating issue. So I will say I doubt any of these steps will work and I say whoever took the time to write all this was a kid with no life. I am sure its the game it self and the dev would make a fix.

  • Arnab

    I just started this game yesterday and it runs fine up until the cutscene is getting beat up. After that it just crashes, no black screen, it just crashes 5-10 minutes into the game.