How To Fix Prey 2017 Crashes, Errors Freezing, Performance Issues, Lagging, Stuck Loading, D3D11

Prey is one of the most anticipated games this to be released in the first half of 2017, which is published by Bethesda who had much success with the very recent Dishonored 2. However, while the developers promised smoother gameplay compared to their recent releases, Prey is bugged with crashes, errors, freezing, lag, and performance issues. To help the community we’ve listed here the best working fixes we’ve tried.

1. How to Fix Random Crashing in Prey 2017

Here are some fast fixes that worked for us:

  1. Try setting your virtual memory fixed to just more than the recommended value. (system settings >advanced system settings > paging file size to custom size).
  2. Verify your Steam game cache
  3. The crashing might be due to a corrupt save file. Try loading and playing from an automatic save from the start of a mission.
  4. Turn anti-aliasing off in your graphics settings. While you’re at it, turn the level of detail down a notch or two.

2. Prey 2017 Constantly Freezing While In-game

If you’re getting freezes in particular, here’s what got us going:

  1. Update your graphics drivers to the latest version
  2. Inversely, try rolling them back as well to an older version
  3. Disable triple buffering
  4. Turn off V-sync
  5. Cap the FPS at 120
  6. Set the game to windowed borderless mode

3. How to Fix Stuttering and Lagging

What worked for us to fix CPU performance issues in Prey 2017 was simple: Go to the Task Manager, find Prey.exe and set its CPU priority from normal to high. This reduced CPU consumption by around 50%.

Another fix that works is to turn V-Sync ‘On’ while in-game, then exit the game, add the following in the file “C:Users{YOUR_USERNAME}Saved GamesArkane StudiosPreygame.cfg”

d3d10_TripleBuffering = 1
d3d11_TripleBuffering = 1
d3d9_TripleBuffering = 1

4. Prey 2017 is Stuck Loading

If you’re using RTSS and Crimson to cap frame rates, those are the culprits. Unlock your frame rate and you’ll immediately see quick load times. Then simply use in-game FPS capping.

5. Updating FOV via Config File

  1. To enable FOV, edit the game.cfg file in notepad. The file is located in the root Prey folder in your Save Games folder (likely c:users\Saved GamesArkane StudiosPrey )
    Look for cl_hfov = 85.5656
  2. 85 is the default horizontal FOV setting, but it can be replaced with values up to 120. (Note – some of the issues we are working on are more noticeable with higher FOV.)

6. Cannot install Prey 2006 at the same time

You might have a problem if you have the original version installed, as the reboot version of Prey uses the same file directory name. Simply change your install path for Prey 2017 and you should be set.

7. Windows 7 Error – D3D11 Create Device and Swap Chain Failed

This is an error from back in Dishonored 2, and it seems some people on Windows 7 are still getting it. Fortunately, the fix is quite simple. Simply install this Microsoft update:

8. Can’t Install Prey 2017 – Missing file privileges

If you’re getting such an error, the only way is to move your installation folder:

  1. Exit the Steam client application.
  2. Browse to the Steam installation folder for the Steam installation you would like to move (C:Program FilesSteam by default).
  3. Delete all of the files and folders except the SteamApps & Userdata folders and Steam.exe
  4. Cut and paste the whole Steam folder to the new location, for example: D:GamesSteam
  5. Launch Steam and log into your account.
  6. Steam will briefly update and then you will be logged into your account. For installed games, verify your game cache files and you will be ready to play. All future game content will be downloaded to the new folder (D:GamesSteamSteamApps in this example)

9. Mouse Fix

There’s a glitch in Prey 2017 where your mouse cursor won’t disappear and gets in the way of the whole experience. To fix this, change your resolution while playing. Your mouse cursor will the be hidden.

10. Audio Fix

In relation to #9, changing in-game graphics settings may result in missing audio and no sound. To fix this, simply hit Alt+Tab twice and your audio should be back in no time.

11. Final Troubleshooting Tips for Prey 2017

If you continue to get crashes, errors, performance issues, and lag when playing Prey (2017), we highly suggest you go through this punch list of troubleshooting fixes:

  1. Use this driver update tool to make sure all your software is up to date
  2. Use this DLL fixer tool to ensure there are no corrupted DLL files
  3. Get the Latest Version of DirectX
  4. Verify the files in Steam
  5. Turn off anti-virus software manually
  6. Update Your Graphics Card Drivers
  7. Re-install the game
  8. Re-install the steam.
  9. Try running the game without SLI/Crossfire and 1 monitor, see if that works.
  10. If PC is overclocked in any way, try turning it down a little bit or back to stock to ensure no possible issues.
  11. Check also to see if these programs are running in the backround (ASUS ROG Sonic Studio 2 (v2.2.7), AMD Gaming Evolved / Raptr, Overwolf, Xfire, PunkBuster, Razer Synapse 2.0, ASUS Xonar Control Panel)
  12. Double check your HDMI/Monitor cable and be sure it is correctly plugged into your graphics card and not your motherboard
  13. Reset settings file. To do this go to c:users\Saved GamesArkane StudiosPrey and delete the config file called: game.cfg.
  14. Disabling the optimize option in Geforce Experience.
  15. Re-install your graphics card drivers and remove every single nVidia file on PC including any regedit entries
  16. Disable Any Connected Tablets
  17. Reinstall DirectX, Reinstall Visual C++, Reinstall NET Framework

That’s all we have for you right now. If our motherlode of fixes don’t work for you in troubleshooting Prey 2017 crashes, errors, freezes, and bugs, do let us know in the comments and we’ll do our best to help out!

Hitman: Absolution Crash and Freeze when loading, Stuck at Preload, Out of memory errors, Poor FPS, No Sound, Won't start


After a controversial pre-launch campaign (murderous nuns, anyone?) Hitman: Absolution finally hits the shelves and gives us new stuff like contracts mode and much improved gameplay and mechanics. SQUARE ENIX fails to polish on the technical side, as thousands of fans worldwide are having launch and download issues, alongside the typical freezes and crash errors. Our Crash Wiki team has prepared a guide to help you sort these out. Let us know in the comments if you have suggestions or encounter other bugs not posted here.

Hitman: Absolution Crash and Freeze when loading, Stuck at Preload, Out of memory errors, Poor FPS, No Sound, Won’t start


Error – This game is currently unavailable (corrupt game files)

Solution is to verify the game files, then restart steam. Restarting is very important. After a small update (about 11MB) it should launch properly.

Hitman: Absolution freezes and crashes during loading screens and cutscenes

If you get these freezes and crashes, try the following:

  1. Right-click Hitman: Absolution > Properties > Local Files tab > Verify Integrity of Game Cache
  2. Update your nVidia / ATI graphics drivers. Check our Technical References page for proper and official download links.
  3. Turn off SLI / Crossfire then start the game. See if it stabilizes Hitman: Absolution performance.
  4. Turn off your anti-virus software before launching the Hitman: Absolution, but make sure you turn it back on after playing. Make sure Windows Defender is also disabled.
  5. Try using only one GPU first (turn the other one off via your nVidia / ATI graphics control panel)
  6. Try running the game in Windowed Mode (frequently works for low-end PCs)
  7. Disable anti-aliasing and filtering, restart Hitman: Absolution
  8. Disable V-sync, restart Hitman: Absolution
  9. Disable background apps, and turn off your anti-virus software
  10. In Windows 7 right-click the Hitman: Absolution exe file, go to the ‘Compatibility Mode’ tab and check ‘Disable Desktop Composition’

Game is unreleased, cannot play Hitman: Absolution

Try this solution from mp2kx:

  1. Cut and paste your Hitman: Absolution folder from your common files in a different folder (e.g., desktop, etc.)
  2. Delete local content in steam
  3. Begin downloading the game again and then immediately pause it
  4. Put back your Hitman: Absolution folder in your common files

Hitman: Absolution is stuck at preloaded

Please try the solution above.

No sound in Hitman: Absolution

If you get sounds in the cutscenes but not in-game, try this:

If you’re using Windows XP:

  1. Click on Start
  2. Click on Run
  3. In the text area type dxdiag and press OK.
  4. After the DirectX Diagnostic Tool has finished loading click on the Sound or Sound 1 tab located at the top.
  5. Set the Hardware Sound Acceleration Level to Standard Acceleration by moving the slider bar.
  6. Test the game this way, and also try lowering the Acceleration to Basic or None.

If you are using Windows Vista or Windows 7, try disabling compatibility mode if it has been enabled:

  1. Go to the game shortcut in your steam files C:Program FilesSteamsteamappscommon…
  2. Right Click Hitman.exe
  3. Select Properties
  4. Click on the Compatibility tab
  5. Make sure the Run this program in compatibility mode is NOT checked.
  6. Click OK.

Hitman: Absolution DirectX out of memory error

Disable any running background applications. This includes your anti-virus programs which may be using up memory.

Hitman: Absolution has poor FPS performance

  1. Usually you can prevent Hitman: Absolution from lagging or freezing by disabling vsync and antialiasing on the Hitman: Absolution’s exe file via the AMD Vision Engine Control Center (AMD/ATI) or Nvidia Control Panel (nVidia)
  2. Alternatively you can stop Hitman: Absolution from lagging via your PC task manager. In Windows 7, press CTRL + ALT + DELETE and click on Task Manager, go to Processes, then right-click on Hitman: Absolution’s respective exe file and set priority above normal or higher. You must do this every time you play the game.
  3. In addition, your anti-virus may be the problem here. There are certain anti-virus software that are not ideal for gaming so, check our Technical References page for some suggestions.
  4. If you’re still using Windows XP, upgrade to Windows 7. Honestly, a lot of users have attested this to be the fastest solution they’ve tried.
  5. For more advanced users, try enabling/forcing tripple buffering and V-sync using the D3DOverrider software. Check our Technical References page to download D3DOverrirder / RivaTuner.
  6. Finally make sure that your Internet connection is stable. This is a commonly overlooked problem especially for online modes / multiplayer games.

An error occured while updating Hitman: Absolution (Disk IO failure)

Whoops, your disk is full! Simply free up space on your hard drive and you should be good to go.

Hitman: Absolution won’t start after pressing play

In Windows 7 go the Hitman: Absolution installation folder, right-click the Hitman: Absolution exe file, go to the ‘Compatibility Mode’ tab and check ‘Disable Desktop Composition.’ Then try running Hitman: Absolution once more.

Failed to start game – Missing Executable

Right-click Hitman: Absolution > Properties > Local Files tab > Verify Integrity of Game Cache

Can I run Hitman: Absolution?

Check the Hitman: Absolution Minimum System Requirements:

  • OS: Windows Vista, 7
  • Processor: True dual core CPU (Intel, AMD)
  • Memory: 2 GB RAM
  • Video Card: NV8600 512 Mb RAM, or AMD equivalent
  • DirectX®: 10

Feedback? Comments?

That’s all we have for now to help you fix any problems you might have in running Hitman: Absolution. We welcome your feedback and suggestions in the comments section below!