Splinter Cell Blacklist PC Crashes, Blackscreen, Freezes, Gamepad Issues, Change Resolution, Blacklist Service Unavailable

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Another epic installment in the Splinter Cell series, Blacklist is definitely making waves in the FPS shooter genre for 2013. But, you might have stumbled on our page due to crashes, errors, freezes, FPS issues, and other bugs you’ve encountered in Splinter Cell Blacklist. Well, you’ve come to the right place, mate. Read on to find your fix!

Splinter Cell Blacklist PC Crashes, Blackscreen, Freezes, Gamepad Issues, Change Resolution, Blacklist Service Unavailable

Splinter Cell Blacklist Steam Launch Crash

Here is the very popular fix for this particular crash:

Edit your VideoSettings.ini located in the following location: C:Users\DocumentsUbisoftBlacklistvideoSettings.ini (You can also search for the file by typing it in Windows Search)

Change the “WindowStyleFinal=1” option to 0 or 2.

0 = Windowed
1 = Fullscreen (default)
2 = Windowed Fullscreen

0 and 2 both allow the game to start.

If you get a crash after the intro, delete your VideoSettings.ini, start blacklist again and let it crash out. Then edit the ini and set it to 0 or 2 again.

If it stops working again try deleting the videosettings.ini, then relaunching the game. The game SHOULD crash again, and videosettings.ini should reappear. Then repeat the above steps.

Cannot find videosettings.ini

If you are unable to find this ini file, please reinstall the game on Drive C. The ini file should readily be found in the folder specified in the fix above.

Splinter Cell: Blacklist Patch v1.01

Download here.

IMPORTANT INFO: for any disk version or digital PC version except STEAM.
(Steam users do not need to install this patch)

If you bought it through Steam, your game is already patched.

Patch notes in-case you’re curious on what the patch is fixing.
https://support.ubi.com/en-US/FAQ.aspx?platformid=9&brandid=249&productid=2732&faqid=kA030000000eZTxCAM

Cannot change resolution

Select DX9 instead of DX11 and you will be able to change to higher resolutions. Yes, this is a bug.

UPlay launches but game does not launch

Here’s the simple fix: turn off your anti-virus and launch the game again. Let us know if this works!

Gamepad fixes

If you are having problems using your controllers, first try to uninstall any Razer Nostromo drivers if you have them — this is known to have a conflict with the Xbox 360 controller. Otherwise, follow these steps:

  1. Open up Control Panel and then go to Devices and Printers.
  2. Right click on one of your game controllers and click Game Controller Settings. Note where in the list it is. If it is not at the top proceed to the next step.
  3. Right click and remove all your other controllers (not the 360/gamepad) and let them reinstall automatically. Every controller I have easily reinstalls it’s drivers and re-adds itself to Windows.
  4. Once complete right click and check the list again and see if the 360 controller/gamepad is at the top. If so, give the game another try and see if it detects your controller. Previously for me it was detecting my flight stick as the 360 controller since it was first in the list.

Blacklist service is unavailable at this time

Update: we are gathering more information for solutions on this multiplayer bug. Please check back.

Can you run Splinter Cell Blacklist?

Make sure you can run the game. Here are the minimum specs you need to run Splinter Cell Blacklist:

  • OS:Windows® XP (SP3) / Windows Vista® (SP2) / Windows® 7 (SP1) / Windows® 8
  • Processor:2.53 GHz Intel® Core™2 Duo E6400 or 2.80 GHz AMD Athlon™ 64 X2 5600+ or better
  • Memory:2 GB RAM
  • Graphics:512 MB DirectX® 10–compliant with Shader Model 4.0 or higher
  • DirectX®:9
  • Hard Drive:25 GB HD space
  • Sound:DirectX 10–compliant DirectX 9.0c–compliant
  • Additional:Peripherals Supported: Windows-compatible keyboard, mouse, headset, optional controller (Xbox 360 Controller for Windows recommended)

Feedback, suggestions?

Let us know your experience in resolving crashes, errors, freezes, and other bugs in Splinter Cell Blacklist by commenting below!


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  • Luis

    I had core 2 quad q6600 and i had some problem wit the fps so i use the affinity fuction and add only 2 cores but when i play again for sometime the game fps goes down again when i check the affinity i see the 4 cores activate why this happen.

  • Kasper

    well… i’m not able to find my problem with the game… neither here or elsewhere on the net…. my game freezes… and it starts again when i click ALT+TAB to switch to another window… the i can go into the game again and it runs… although when it comes to moving… it does the same thing again as soon as i hit a button… da fuck is this shit?!

  • i am having a crash problem when i play SvM 20 minutes into the game i crash every time it happens i am hacking a terminal and when i get back in my team mates plummet in score and i end up losing so yea HELP ME MORTAL

  • i cant open the game i have this crash when i reach to ubisoft logo 🙁
    i did what you told us to do but it didnt works 🙁 help us please

  • peter

    Just cant get my xbox wireless controller to work! Tried everything possible, searched endlessly too for information. Even using programs like xpadder doesn’t seem possible to get full function out of the controller (some of the ingame setting one button does 2 things ie x human shield or hold x to sprint). Anyone stumbles on this with a fix, it will be greatly appreciated.

  • how to solve: runtime error (at -1:10)

    cannot import
    dll:C:usersedivaldoAppDataLocalTempis-GOABP.tmpiswin7logo.dll

    • same prob as edivaldo

    • Sehran dar

      Same problem here . . . 🙁
      Have you found any solution?

    • Sri

      Turn off your antivirus and then try mate 🙂

  • anubhav thokdar

    my game just stops working at ‘paladin fourth echelon headquarters’ mission… other solo campaigns work but not the main mission… i tried changing windowsfinalstyle=0 or 2 and eyefinitymode=0 but nothing works…

  • Please I use a generic gamepad and I cant change weapons or ascess them with my gamepad

  • akhil

    installer is not working.it shows cant load iswin7logo.dll

  • DAVE

    i run game on first mission but if i complete some mission and end game on second startup Blacklist crashes. i can launch game only when I remove my save and play again