Fixing Saints Row IV PC Crashes, Errors, Freezing, Stopped Working, Poor FPS, Black screen, No Sound

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We’ve listed working fixes for all Saints Row IV PC crash problems, errors, freezing, lagging, desktop crash, FPS issues, black screen, no sound, and more. If you continue to experience crashes and game issues in Saints Row IV PC, we encourage you to post in the comments section.

Fixing Saints Row IV PC Crashes, Errors, Freezing, Stopped Working, Poor FPS, Black screen, No Sound

First things first, make sure your PC system meets the minimum requirements for Saints Row IV PC. If you’re not sure of your PC specs, check this guide on how to check your PC specs.

Problem #1 Saints Row IV PC – Cannot Install Saints Row IV PC

Reinstall the game, but please ensure that you’ve fully uninstalled Saints Row IV PC from your PC, before trying to install again. In some cases, you may have to manually delete the Saints Row IV PC installation folder from the PC in case files remain after uninstalling.

Problem #2 Saints Row IV PC Install Error: “Saints Row IV PC Install Fails, Cannot Install”

This is a Microsoft C++ bug so the quick fix is to uninstall your C++ files. If you see 2 instances of Microsoft C++, uninstall both of them; and don’t worry, they are easy to reinstall. There are also a couple workarounds online if you don’t want to uninstall them.

Problem #3 Saints Row IV PC Game Freeze Fix – Game Freezes during the Intro Video

If you’re using Steam, a quick solution is to verify the integrity of your Steam game cache to resolve the problem. If it persists, ensure that both your graphics drivers and DirectX are updated. Doing both will mostly reduce the occurrences of Saints Row IV PC freezing.

Problem #4 Saints Row IV PC Crash Fix – Game crashes when launching / upon launch

This is a typical DirectX problem. Just update to the latest DirectX version and voila. If that doesn’t work, reinstall DirectX completely.

Problem #5 Saints Row IV PC DirectX Fix – Cannot Install Direct X / Stuck at Direct X Installation

More often than not, this has been caused by other software drivers such as those from Logitech, Razer, Microsoft, etc, which normally control other minor peripherals such as your webcam, special programs, and sometimes your mouse. Simply shut them off and disable them, and try updating/installing Direct X again.

Problem #6 Saints Row IV PC Crash Fix – Possible Crash Fix for nVidia users only

Go to Nvidia control panel by right clicking the icon in the taskbar, then manage 3d settings and set ‘Threaded Optimization’ to on.

Problem #7 Saints Row IV PC Crash Fix – Possible Crash Fix for ATI/AMD users only

Uninstall Catalyst Control Center (CCC) and try running Saints Row IV PC again. For some reason, CCC may at times interfere with the performance of Radeon cards.

Problem #8 Saints Row IV PC Crash Fix – Crash to Desktop upon Launch / Startup

If Saints Row IV PC randomly crashes upon launching the game, ensure or try the following:

  1. Update your nVidia / ATI graphics drivers. Check our Technical References page for proper and official download links.
  2. Turn off SLI / Crossfire then start the game. See if it stabilizes Saints Row IV PC performance.
  3. Turn off your anti-virus software before launching the Saints Row IV PC, but make sure you turn it back on after playing. Make sure Windows Defender is also disabled.
  4. Try using only one GPU first (turn the other one off via your nVidia / ATI graphics control panel)
  5. Try running the game in Windowed Mode (frequently works for low-end PCs)
  6. Disable anti-aliasing and filtering, restart Saints Row IV PC
  7. Disable V-sync, restart Saints Row IV PC
  8. Disable background apps, and turn off your anti-virus software
  9. In Windows 7 right-click the Saints Row IV PC exe file, go to the ‘Compatibility Mode’ tab and check ‘Disable Desktop Composition’
  10. Run through this list of general fixes, which will most likely resolve your Saints Row IV PC crash problems

Problem #9 Saints Row IV PC Crash Fix – Saints Row IV PC Crashes right after pressing the ‘Play’ button

In Windows 7 go the Saints Row IV PC installation folder, right-click the Saints Row IV PC exe file, go to the ‘Compatibility Mode’ tab and check ‘Disable Desktop Composition.’ Then try running Saints Row IV PC once more.

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  • Ludvig Semborn

    The game crashes for me when i aim with mouse 2. Like in the first mission when u breach the door and it goes slowmo then it freezes and crashes annoying like hell.

    • calmduke235

      i have the exact same problem

    • calmduke235

      i have this problem

  • Vlad

    My problem is that when I click on my game icon the game doesn’t even start.
    I watch the proccess manager and I see that the application is starting but nothing happens and after a few seconds it disappears as if nothing happened.
    I updated my DirectX to the latest version and all of my nVidia drivers also, everything is up to date.
    Any ideas?

    • Kumar

      try compatibility trouble shooter because it works for a couple of other

    • Kumar

      try compatibility trouble shooter because it works for a couple of other people

    • Leon

      I have exactly the same problem and I can’t find any solutions about this. Help please!!!

  • Kumar

    My game will show me the screen where it says that the game has a auto-save function and then just close without warning. everything on my laptop is updated as i followed through you advice but nothing seems to fix it. i’ve tried running it with 2 cores and also used the compatibility option to switch it to windows 7. i currently run windows 8 on which i play Saints row 3, it works perfectly fine

  • Kumar

    but Saints row 4 just wont load

  • Malmsteen

    hey , the saving icon appears on the top left of the screen through out playing the game , The game works fine but i just cannot save .

  • Seth

    I crash on the second mission saving Matt, or while taking off my mech suit. I crash in both situations.

    • Seth

      saving matt that happens right after i board kinzie’s ship

    • Allexio

      Yup, same problem here… other people have it too…

    • Hailed

      me too :[

  • EDD

    When I change the resolution(in fullscreen mode) my monitor shows the “Out of range” message, and then I must press the Alt+Enter to go into the Windowed mode, but I want to play in fullscreen.

  • D

    Right at the end of the Matt Miller quest it freezes and then it crashes.

  • Oliver Toftemann

    My game crashes when i click on campaign and chooses a difficulty, and then clicks the select button to start the game. The load screen starts but after a few seconds, the game freezes, and I try to close it by clicking the “Esc” button. It kick me out of the game and an says “Error, the game is already running”. It’s on steam btw.

    • YUP same here i hope someone replies to us

  • John

    after the amd symbol is done it crashes and has a blackscreen

  • hasib

    after prologue mission when alien attack,then after cut scene game is go to black.only sound present.

  • Shai

    After getting into the “rescue” spaceship in the mission “Retrieve John Miller” the game just crashes to the desktop… I have seen that I am not the only one with this crash…

    • Allexio

      Did you pirate the game or do you have a legal version?

      PS: his name is matt. not john.

  • JoJo

    I have the matt miller crash as well. I hope this crash isn’t volition trolling me for piracy.

    • Allexio

      lol, that may be true as it seems people who have this bug have pirated the game xD

  • After i launched the game and played 5 minutes, my screen goes black, and the sound is looping “BRRRRRRRR!”

    • Josh Eisler

      Does it sound like a buzzing noise? cause if so, mine is doing that EXACT same thing and i can only do a hard shut down to fix it.

  • Zenoxx

    The game crashed for me once in matt miller rescue mission(I downloaded a save file after that, since it was the very beginning i didn’t care much).
    And then it crashed again in Johnny Gat rescue mission, when i’m about to take off the mech suit and find johnny(I saw that part in a walkthough).
    I heard about this issue happening to a lot of player(players who pirated the game and players who didn’t)
    I don’t want to look for another save file because I already did a lot with this save and I don’t want to lose my progress.

  • orkan

    My game crash after the quest “retrive met” in the video .

  • ahnaf

    after prologue mission when alien attack cutscene is finished the screen goes black and only sound is available ! what do ido

  • Kittens

    My Saints Row IV game crashes randomly on title .. Sometimes it works..but then it shows a green screen in the first missiong..How do I fix that?


    My Issue is, that it was running fine, but now for some reason it crashes right after the Intro videos. Nothing in windows or Hardware has changed, it just decided to crash all the time CRASH/HANG. I noiticed when loading in my task manager the ram takes like 4 minutes to fill up to around the 700MB mark for the saintsrow4.exe.

    I’ve already played like 3 hours of the game (damn this Random Crash BS)

    I changed all things recomended. even set windows sound back down from 24bit 96000 to 16bit 44100, still no go, turned SLI off did the Windowed mode; Nothing helps from now.

    Why it decided to crash now after 3 fun hours of playtime i dont know.


    OS: WIN 8 Pro 🙁
    MB: EVGA X58 Classified
    CPU: i7 980X @5.2Ghz on water.
    GPU: V-N770OC-4GD (rev. 2.0) ((GTX 770 OC 4GB Windforce 3))
    RAM: 24GB of G-Skill Trident @ 2000Mhz


  • NetDemon

    Here is my issue. I played and beat the game fully on my first play through. I went ahead and started a new game and played. It worked great up until I was able to hack stores. One friendly fire has no icon to hack it and it is not owned yet. Every time I get close to that store the entire game freezes up. I have to open task manager and close the game out. So to the author of this article please do you have any real advice for me? Please make sure to read the start closely. I did beat the game so it really has nothing what so ever to do with my hardware. Maybe its the game and maybe the game needs a patch or update. Perhaps but maybe you can tackle this small issue and give me some details.

  • Gatiha

    My game keeps crashing whenever I zoom in. I tried avoiding that, but can’t due to the part right at the beginning where it forces you to zoom in, in slow-mo. If anyone knows a fix, that would be awesome!

  • Michael

    My game keeps crashing when I try to complete the side mission clear zin troops, it’s only when I get within 400-200ft. Tried completing other missions and no problems there so far but it seems to be one specific area though. Any ideas?

    To add:

    ATI GPU is fine, running at reasonable fps with no lags and no over heating issues either.

    • Josh Eisler

      Maybe try not doing the mission? lol

  • Milkshake

    im having the same crash every time i do a mission or activity in the mech suit…
    And yes i have pirated this game (Don’t hate plzz)but only cuz none of the stores where i live sell this game yet.
    if any1 has a fixed file download that would be great if u could email it to me at
    thx for ur help

  • Josh Eisler

    Here’s what actually happens with mine, i have an AMD processor, 8 core, and an AMD graphics card, 7870 TT HD, but what happens is that my computer will crash, my whole screen goes black and and over my headset, i hear nothing but buzzing and i cant do anything but hard shutdown my computer, so that’s my problem, and i dont know what the hell to do.

  • E

    My problem is when I start the game I get sound up until the menu, but once I start the game I have no sound. Please help.

  • At this time I am going to do my breakfast, after having my brwakfast coming yet again to rread other news.

  • gery ruslandi

    my problem is when i start the game,after intro .this game loading ,when loading not finish yet,the game close to desktop without any crash notification.please help me to solve this problem.sorry for my bad english

  • Chimpy

    I have the problem that after the intro mission when the nuke explodes my screen goes white and i only have sound after a few seconds then the game crashes to desktop

  • Austin

    I have windows 8, and on Problem 9, im having that problem, but im having trouble finding a .exe folder or an installation folder. im running it on steam

  • agent47

    game crash just after clicking Continue Campaign and says Saints RowIV stopped working…
    I found this after some research..

    Faulting application name: SaintsRowIV.exe, version:, time stamp: 0x5214db3e
    Faulting module name: SaintsRowIV.exe, version:, time stamp: 0x5214db3e
    Exception code: 0xc0000005

    please help me..

  • Matt

    I have a Intel core i3 processor.

    I finish the 1st mission, with the nuke and Cyrus, and as soon as I go through the “UNLOCKED” screens, it crashes to desktop. I am on very low settings, so it runs better. Please help me!

  • ManLemon

    I got SR4 during the holiday Steam Sales last week but whenever I try to play it it lags horribly. My laptop is not even two months old (specs below) and is running windows 8.1. All drivers are completely up to date. When the game’s settings screen the laptop it sets it to ULTRA, and while the very first opening scene runs fairly okay the moment I start playing it’s like a slideshow.

    I tried to lower all settings, disable antivirus (win defender), turn off optimus, forced it to run on the GeForce (instead of the Intel GPU)… tried running it on the Intel GPU on lowest settings, and while it looked horrible it seemed to give better results than the GeForce. Even reinstalled it on the SSD (it’s only a 120GB so there is little space for games, it was installed on a 1TB+8GBSSD before).

    It might be a laptop but it runs GTA4, Borderlands 2, Bioshock Infinite, Company Of Heroes 2 perfectly on high to ultra settings…
    8GM RAM
    NVidia GeForce GTX 765M
    (Intel HD Graphics 4600)
    Samsung SSD 840 EVO

    • ManLemon

      Scratch that, it doesn’t play Bioshock Infinite either… in fact it has similar problems as Saints Row 4, which are somewhat lessened if started in a window instead of fullscreen. I tried the windowed trick with Saints Row 4 and it helped a bit as well. My guess would be that the problem lies either with Steam or DirectX. (Bioshock ran almost smooth when started up with the -dx9 command, haven’t tried that with SR4 yet but who knows!)…

  • ManLemon

    Update. I updated my drivers again (latest one were released not long after I posted my last comment) and this time it automatically ran something called GeForce Experience. Might have been there before but this was the first time I saw it at least… it scanned my laptop for games and it would update it’s settings for each specific game. Long story short I can run SR4 maxed out without any problem now (same goes for Bioshock Infinite for the ones interested). So I guess I was wrong accusing Steam or DirectX… anyhow I’m very glad that fixed my problems & I certainly hope it will help the rest of you as well.

  • TheVeteran

    mine is crash everytime i exit the mech suit, is there anyway to fix it? i can’t get pass the Johnny Gat rescue mission nor the mech suit mayhem with it

  • my saint row 4 will not save any chek point and my cheat code is also disabled

  • connor

    my problem is that it crashes and attempts to go to desktop (usually during the loading screens at the start or end of cutscenes or mission start/end) every couple of hours or so, only instead of fully exiting, only the screen closes (eg: i can still control everything in-game, but i see the desktop instead of the game screen) in theory i could probably solve this by blindly feeling out the various buttons required to exit the game fully and start again, but in reality its a lot harder even have a clue of what you’re doing when you can’t see the screen. the only fool-proof way i know to stop this is to force a shutdown, try again and pray it doesn’t happen, does anyone else have this problem? has anyone managed to fix it? some assistance would be greatly appreciated

  • Peter

    i can start the just fine no problem there but when i go into the intro mission i just keep moving left and i cant stop i can move the mouse but cant use any movement keys pls does anyone have fix for this i dont wanna waste my money on something i cant play

  • Jan William

    my problem is, when i changing the display settings its still fine but when i apply it “Saints Row IV stopped working” the same thing when i try to start the game, when i start it and configured the brightness its shows “Saints Row IV Stopped working” can you please REPLY ?

  • Steve Logsdon

    I just downloaded SRIV from steam and when I try to play I get sound but no video. I can hit enter and start the game as normal, just no video. Occasionally I get a flash of something, but usually nothing.
    Alienware Aurora R5, AMD Phenom 9550 quad, 4 gig ram, direct x 11, vista home premium, dual crossfire ATI Radeon HD 4850.
    Any suggestions?

  • So i cant save the game it says game is saving then it disappears and nothing happens it also says saving in the top left corner of thee screen all the time during gameplay. Please help i need this fixed really bad.

  • Cuttlefish

    plz help this is messing my whole game up, whenever i go to the bottom left corner of the map, the region called Yearwood, my game just doesnt load the map and im just stuck, i cant move or anything plz help i have missions that require me to go there!

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  • Spidy

    My saint row 4 run very smooth after update to the latest dlc my saint row will freeze for a few second and run smoothly again and freeze for a few second again, again and again. How should i fix this problem? there is no lag but freeze. Help me to fix this problem please.

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  • Mr. Taco

    The game launches but the moment I press “Continue” it goes to the loading screen for a second then crashes.

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  • Daniel

    My Game crashes every time i select new game and then game difficulty

    I have tried updating graphics card drivers, tried changing compatibility mode, changed to dual core (which the game wouldn’t even run properly with), i have direct x 11 which i have re-installed

    I’m at a loss

    • Daniel

      BTW i have Intel i5 quad core

    • Daniel

      BTW i have Intel i5 quad core
      AMD Radeon HD 7300

  • Sara

    When I put new game it says: The Storage device you have selected does not have enough space to create a new save. select a new storage device or select another game to overwrite.
    I just simply can’t make a new game or save at all. I tried to find the save files but I don’t have them either. How can I get them? Please heeelp!!!!!

    • Sara

      Nevermind, solved it.

  • Hey my problem is when i start a new game it crashes no advertisment pls help meand at saints row 3 i have the exact ssame problem my specs are :
    Processor:Amd E2-2000 with Randeom HD Graphics
    Ram:4 GB
    Operation System:Windows 7 Ultimate 64-bits

  • Tashi

    Well my problem is when I press continue it shows the loading screen but crashes after a few sec heeelllppp meeeeee

  • Robert Holley

    my game will not load up after i beat the prologue. it runs fine and i kill everything and get to the last ship and fight that guy and it says i am done and thats when i get the saints row screen and it stays on that me please